Unjust Ban and No Information Provided

Heya,

I saw your post on the Steam Discussions page, so I'll put it here as well:

First off, nobody on here will be able to assist you with this matter. (Nor escalate the issue)
These matters are only dealt with by the TOS Team, which can be contacted by following the steps in this EA Help article: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

From what I understand, you can dispute your ban up to 3 times, any more will likely be ignored.
I understand that it feels very automated and bot-like, it's entirely possible it is.
Though keep in mind that it would take a lot of time to write customized messages if it always boils down to the same thing.
(e.g., Upholding the ban) So I think it's quite likely that they are just following a template to be more efficient.

In some cases a reason isn't given, neither by mail or in your ban history, and I have no idea to why this happens. But in most cases, you can see the ban reason if you request your data from EA: https://help.ea.com/en/help/account/access-your-ea-account-data/
Noted that it can take up to a month to collect your data, depending on how much data they have stored related to your account. But hopefully that would give a bit more insight to why they actioned your accountt