Forum Discussion

lan201023

1 year ago

What can I do to get back into the game？

Dear friends, I am reaching out to seek your guidance on effectively communicating with customer service regarding a major challenge I am facing. My game was unexpectedly banned without any prior ema...

discussion

OldTreeCreeper

Hero+

1 year ago

@lan201023

Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you.

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this EA guide on bans and suspensions :

https://help.ea.com/en/help/account/electronic-arts-account-suspension-policy/#:~:text=A%20suspension%20is%20when%20we,a%20certain%20period%20of%20time.

It is my understanding that you can appeal a ban a number of times, up to 3, which sounds like you have done so. If the answer is still a firm ban, then unfortunatly it sounds like its permanent.