Forum Discussion

raelsh's avatar
7 years ago
Solved

Why are you still banning me?

  I do not understand why they  ( Terms of Service team) do not tell me why, download the game again, create another account and they have banned me again, someone who can help me? I do n...
  • EA_Darko's avatar
    EA_Darko
    7 years ago

    Sorry to say but there is nothing we can do on AHQ in relation to ToS sanctions.

    If you have questions or concerns @raelsh then you will need to speak to our Terms of Service team.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact usat the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

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