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raelsh's avatar
6 years ago
Solved

Why are you still banning me?

 
I do not understand why they  ( Terms of Service team) do not tell me why, download the game again, create another account and they have banned me again, someone who can help me?
I do not know why I'm banned, the team of terms and services do not tell me what the reason was and I do not know it ☹️.
I just want to play with my friends.
  • Sorry to say but there is nothing we can do on AHQ in relation to ToS sanctions.

    If you have questions or concerns @raelsh then you will need to speak to our Terms of Service team.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact usat the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

55 Replies

  • @gibbleguts Welllllll
    My BF's account was banned--he got hacked by some rando in china, and they used cheating software. Now he can't play the game because after contacting them to contest the ban EA basically replied "You should have not been hacked, your fault".

    I stopped playing the game after that. Never going to spend a dime on it again.
  • JjumpingJjack's avatar
    JjumpingJjack
    6 years ago

    @AngelusDamnusTTV wrote:
    @gibblegutsWelllllll
    My BF's account was banned--he got hacked by some rando in china, and they used cheating software. Now he can't play the game because after contacting them to contest the ban EA basically replied "You should have not been hacked, your fault".

    I stopped playing the game after that. Never going to spend a dime on it again.

    Protect your account with Two-factor authentication!

    It is not EA's fault if your account gets hacked.

  • DavidW74's avatar
    DavidW74
    6 years ago
    @AngelusDamnusTTV lol! My boyfriend?Why are YOU here and not him? You make up to much detail in your lie. How do you know it was China? How do you know they used cheat software? Most likely YOU purchased cheat software and got banned. Play stupid games win stupid prizes. Learn your lesson.
  • EA_Cade's avatar
    EA_Cade
    Icon for The Sims Team rankThe Sims Team
    6 years ago

    Hey all, 

    Locking this thread as things are getting a bit heated. Please take a moment to review our AHQ Community Guidelines

    Thanks 🙂

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