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SenzLord's avatar
SenzLord
7 years ago

Why my twitch reward are missing and i got banned ?

Hi, Why i got banned for no reason ? And why my twitch reward was missing (before i got banned)?
The Last Time I got was "Disconnect: error Persistence Read Complete for data storage ‘Respawn’ failed". Then i attempt to downloading another language game files.

Then after the server is fix, i got an error for sometimes when launch Apex Legend and got banned. I don't even play that good for get banned ☹️

How can i appeal for unban from ea / respawn ? 
I'm from Indonesia, i don't know how to reach the support except here https://help.ea.com/en/contact-us/ but i can't ask for chat, only call option is there...

 

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1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Sorry to say @SenzLord but we cannot help with ToS sanctions on AHQ.

    You will need to speak to our Terms of Service team.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact usat the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already

    Darko

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