We have a specific process for ban appeals. If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in the following link:
Thanks.
Community ManagerWe have a specific process for ban appeals. If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in the following link:
Thanks.
Hi there,
Thank you so much for sharing this! I actually already followed the appeal process and submitted my request 16 days ago, but I haven’t heard back from the team yet. I’m writing to follow up because I’m feeling a bit anxious— the current Apex Battle Pass only has around 10 days remaining, and I haven’t been able to progress through it at all due to the account ban.
I completely understand you have processes to follow, but I’d really appreciate it if there’s any way to prioritize my appeal so I can hopefully get my account reinstated in time to finish the pass.
Thank you so much for your help with this!
I wanted to add more details to my appeal to help with your investigation:
This account has been my main for 3-4 years— I’ve invested a significant amount of money into it, and I still have 150 Heirloom Shards unused (I was saving them for the new dual-blade heirloom). I value this account deeply, so cheating with it is completely out of the question for me.
On the day of the ban, I only played for ~30 minutes (2 Arenas matches + 1 short Ranked game) at a local internet café (my home internet was faulty that day). I believe the ban might stem from a hardware ID flag on the café’s device (a "chain ban" from a previous user of that machine).
I was genuinely shocked and upset when the ban hit— this account holds years of progress and memories I don’t want to lose, plus I’m eager to use my saved shards for the new heirloom.
I’d be endlessly grateful if you could conduct a thorough re-investigation of my case and help lift the ban as soon as possible.
Thank you so much for your time and assistance.
