Forum Discussion

2 years ago

Solved

Wrongfully banned

My account has been disabled due to playing an apex match where 2 cheaters from the same clan were hiding in a glitched spot I refused to play with them and I shot to give away their location they to...

discussion

EA_Lanna
2 years ago
Hi @9crunchy8,

Don't worry about posting it in the wrong place. It can happen! 🙂 I'll move this on over to the Apex boards.

In terms of bans. you're through to the forum team on here. We won't know why your EA account might be banned, sorry. You're looking for the Terms of Service team, not the support team. The Terms of Service team would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by filling out the webform (that sends in an appeal to them).

You might be able to get some context in the meantime by taking a look through your emails for a message from them. They aim to send one out when a ban has been added. It may specify the general rule broken, for example: ban applied for cheating/hacking/hate speech/etc. For more on those, this article may help: "Play by the rules in Apex Legends

- EA_Lanna

EA_Lanna

Community Manager

2 years ago

Hi @9crunchy8,

Don't worry about posting it in the wrong place. It can happen! 🙂 I'll move this on over to the Apex boards.

In terms of bans. you're through to the forum team on here. We won't know why your EA account might be banned, sorry. You're looking for the Terms of Service team, not the support team. The Terms of Service team would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by filling out the webform (that sends in an appeal to them).

You might be able to get some context in the meantime by taking a look through your emails for a message from them. They aim to send one out when a ban has been added. It may specify the general rule broken, for example: ban applied for cheating/hacking/hate speech/etc. For more on those, this article may help: "Play by the rules in Apex Legends

- EA_Lanna

Bigheader1

2 years ago

@EA_Lanna TOS team won't discuss anything, that's just pure lie. I had same problem as he described and no one from TOS will discuss with you after you make a case or contact customer support. They will just automatically decline your case without any discussion or information.