YOUR ACCOUNT IS AT RISK, EA SUPPORT WILL GIVE IT AWAY
BE CAREFUL WITH YOUR ACCOUNT, VERIFY IT DAILY
I have now dealt with this multiple times, as I'm assuming my account has been targeted by someone trying to steal and sell my account. They have managed to change my email address, disable tfa, remove my secondary email address, and all other verification options that are offered by EA to protect your account from these threats.
How are they doing this, you may ask. Well they're going to customer support and just saying the email address and the username IF EVEN THAT MUCH, and they are changing the emails of your account without any further verification on their end. I even asked for a note to be left on my account explaining that I do, in fact, have access to the original email address that they claimed to have lost access to when reclaiming my account and to not change without verification (this was only 4 days before the next attempt, and I have continued to provide that email and verification of ownership and access of it). This did not stop them. A few days later, the same issue occurred and my tfa, secondary email, backup codes, and all other protection options had been disabled. EA SUPPORT WILL GIVE YOUR ACCOUNT AWAY WITHOUT HESITATION, PLEASE PROTECT IT IF YOU CARE ABOUT IT AT ALL!!!!!!
Hey @kilertrumpet1 I would recommend going through the info in this link: https://help.ea.com/en/help/account/how-to-maintain-account-security/
If someone is able to change your account details then it is likely the case that they have access to your email also as our team will not make any changes to an account unless it has been verified by the account owner, if someone is able to do this then it means that they would have access to your info and accounts.
Darko
