Account banned due to multiple kills of AFK bots

I've read the article about account banning many times, even downloaded my EA game profile and checked my STEAM login address, I'm pretty sure I was banned for killing most of the AFK bots, and when I filed a complaint for this reason, no one accepted it for me, I don't understand. Don't you know that this is happening on Hong Kong servers? There are a lot of AFK bots messing up the game environment. Just because I killed too many AFK bots, my account was banned. I don't understand.

After I played this one game that was all AFK bots, in the next put the game has been going on for about 3 minutes, my account directly online banned. I applied for help from EA help many times and got back in seconds, did you guys really investigate carefully? That's why I came to the forum for help.