Forum Discussion

6 years ago

Account Invalid

i deactivated it uninstalled it restarted my connection and xbox and all im trying to figure out how i can back to gaming this is a horrible problem please someone help [Admin - updated thread tit...

EA_Kent

Community Manager

6 years ago

Hi @iHyBRiDx.

What are you seeing when you're trying to play Apex Legends? Is it giving you a particular error message at all?

/Kent

iHyBRiDx
6 years ago
it is Saying-This Account Is Invalid.Please Visit help.EA.com for more information Please help me sign back in its been two long days without gaming
- EA_Kent
  Community Manager
  6 years ago
  @iHyBRiDx
  
  Got it, thanks!
  
  When you have a chance can you try something for me to see if it helps?
  
  Go to the Origin website and log into your EA Account there. Mouse over your avatar down at the bottom, then click on EA Account and Billing. When you get to the account management page click on the About Me tab. Scroll down a bit and you should see your connected PSN and Xbox accounts. Click on the Revoke Access button next to these accounts. This won't actually unlink the accounts, but the next time you start up Apex Legends it should ask you to log into your EA Account in-game.
  
  Let me know if you're still getting the same error message after you log into your EA Account in Apex Legends. Thanks again.
  
  /Kent
  - EA_Kent
    Community Manager
    6 years ago
    Hi all.
    
    I merged a couple threads together into this one. When you have the chance could you try the steps I mentioned above? Let me know if that helps at all.
    
    Thanks!
    
    /Kent