Forum Discussion

6 years ago

Account Invalid

i deactivated it uninstalled it restarted my connection and xbox and all im trying to figure out how i can back to gaming this is a horrible problem please someone help [Admin - updated thread tit...

EA_Kent

Community Manager

6 years ago

@Cr055fad3

Hmm, gotcha. Can you try something else for me when you have the chance?

Go to help.ea.com and click on the login button up at the top. When the login window comes up look for the Xbox Live icon and click on that. It should ask you to sign in there with your Xbox Live details. It may ask you to update some details about your account there once you log in. If so, try logging back into the game afterward.

Let me know if that helps when you've had the chance to give it a shot.

/Kent

ZachFlorence

6 years ago

I have tried everything you have suggested and nothing works. This problem has been happening since Thursday and when I emailed the ea support team I got a couple answers back but nothing helped, then they stopped trying to help me. I’ve spent money on this game and if I can’t login I want my money back because this is stupid!