Forum Discussion

6 years ago

Account Invalid

i deactivated it uninstalled it restarted my connection and xbox and all im trying to figure out how i can back to gaming this is a horrible problem please someone help [Admin - updated thread tit...

EA_Kent

Community Manager

6 years ago

@Cr055fad3

Hmm, gotcha. Can you try something else for me when you have the chance?

Go to help.ea.com and click on the login button up at the top. When the login window comes up look for the Xbox Live icon and click on that. It should ask you to sign in there with your Xbox Live details. It may ask you to update some details about your account there once you log in. If so, try logging back into the game afterward.

Let me know if that helps when you've had the chance to give it a shot.

/Kent

Cr055fad3

6 years ago

Hrmmmm, no good on my end.

When I log into help.ea.com via that xbox live tab. I log in with my xbox account email and password. When I do this and 'log in'. It says my account is ineligible (attachment below showing what pops up). It's strange it doesn't give me an option to update my details or anything (unless I'm blind). Am I missing something? Or is there something else I can try?

Thanks for any and all help you've supplied!

EA_Kent
Community Manager
6 years ago
Thanks for giving it a shot.

I'm wondering if this is something account related that I'm unable to see. When you've got a chance can you try reaching out to the EA Help team so they can pull up your account and take a look?

For more details on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with them via Facebook or Twitter as well.

/Kent
qubla123
6 years ago
This is the reply i got from ea help.
Seems theres nothing you can do than wait

Hey Jacob, we are looking into connectivity issues across multiple products, so I'm afraid you might be affected by this at the moment. Our apologies for the inconvenience. -Mary, EAHelp Team