Forum Discussion

LiwexX's avatar
LiwexX
9 months ago
Solved

Account Progress Lost on Apex Legends (Steam)

Hello,

I logged into my Apex Legends account on Steam this past Saturday after not playing for a long time (since around October of last year). To my surprise, my account was completely reset, and I lost all my progress, including:

  • My level
  • My stats
  • All my in-game currencies
  • My unlocked Legends
  • My skins

After some research, I learned there was a patch in April that caused a rollback for many accounts, resulting in lost progress. Could this issue be related to that patch?

I want to clarify that my Steam account has always been linked to the same EA account, and I have never unlinked it at any point.

I’ve been playing for a long time, and this is very upsetting. I’m certain I logged in with the correct account.

Could someone please help me or guide me on how to recover my progress? I’d greatly appreciate any advice.

Thanks in advance!

  • EA_cuervo's avatar
    EA_cuervo
    9 months ago

    Hi @LiwexX,

    I'm sorry to hear you've lost your progress. I will send you a DM here on AHQ with some further instructions. Please check your inbox by clicking on your profile in the top right of this page. 


18 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hi @LiwexX,

    I'm sorry to hear you've lost your progress. I will send you a DM here on AHQ with some further instructions. Please check your inbox by clicking on your profile in the top right of this page. 


  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    9 months ago
    Hi @culeczka, I will send you a DM with some further information. Please check the inbox on the top right of this page by clicking on your profile.
  • miniwing123's avatar
    miniwing123
    8 months ago

    Hey I just downloaded the game again after not playing for 1-2 years and I lost everything as well

  • Icer_ye's avatar
    Icer_ye
    Rising Newcomer
    7 months ago

    EA_cuervoHi, i have the exact same situation with my account.I have played for 1753 hours already.

  • WasterLORD0's avatar
    WasterLORD0
    Seasoned Novice
    7 months ago

    my game progress has been completely reset but I have 2075 hours played in the game and in addition I have made many paid purchases in the game I will send a screenshot. screenshot 12 shows my current game progress first level

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