Forum Discussion

1 year ago

apex ban

Hello, I can't play apex, it shows that my account has been blocked, but I don't have any blocked records.When can you fix it, I've been waiting a week.

uziyydsyyds

1 year ago

This is the situation that I wait anxiously every day.I hope you guys can fix it soon

EA_Lanna

Community Manager

1 year ago

Hi @uziyydsyyds,

Did you follow the steps I shared above to check the email on the EA account linked to your Steam account?

- EA_Lanna

uziyydsyyds
1 year ago
Yes, I checked my account and it's not a problem
EA_Lanna
Community Manager
1 year ago
Hi @uziyydsyyds,

Thanks for logging into your EA App account using the steps I shared. Can you now, go to help.ea.com and check your 'My Cases' tab to see if you can see your previous case with Terms of Service logged there. If you contacted them using the same EA account that's linked to your Steam account, it should appear in this section.

Here's how to check:

Log in to your account on the EA Help homepage using the same email address that you've confirmed is registered to the EA account linked to your Steam account.

If you’re using a mobile device, click the menu icon (☰) to find the Log in/Sign Up button.

Select My Cases.

Check for a recent case about a ban appeal and click on the heading to view more information about it.

Thanks,

EA_Lanna
uziyydsyyds
1 year ago
I have contacted your customer service and initially said to reply to me within ten days, but no one has replied to me
uziyydsyyds
1 year ago
Can you help me provide feedback on this situation to your professional team and urge them to fix this bug, as countless people around the world are currently affected by this bug. We really love the Apex game