Forum Discussion

3 years ago

Solved

Apex coins

I have been making so many new cases because of how bad the servise is im sorry to say that. I have bought apex coins on eneba (i play on ps5) i got the code from eneba and redemeed it. The code is r...

EzyHawk
3 years ago
@FinngostriderHello there, if you buy a product from a 3rd party service that is not a legitimate seller, we can't really help you in any way.
Many of the websites like the one you mentioned are a "Gray area market" and often a hotspot where sellers use stolen cc.

However, you could always contact the support and see if they could help you in any way.
https://help.ea.com/en/contact-us/

I only recommend you buy from official stores to be sure we can help you and/or assist you with receiving the coins you paid for.

Just keep in mind that any purchase may take up to 24 hours before it's visible in your account.
I would advise you not to use a service like that in the future, have you tried contacting their support/the seller and asking for a refund?

EzyHawk

Hero

3 years ago

@FinngostriderHello there, if you buy a product from a 3rd party service that is not a legitimate seller, we can't really help you in any way.
Many of the websites like the one you mentioned are a "Gray area market" and often a hotspot where sellers use stolen cc.

However, you could always contact the support and see if they could help you in any way.
https://help.ea.com/en/contact-us/

I only recommend you buy from official stores to be sure we can help you and/or assist you with receiving the coins you paid for.

Just keep in mind that any purchase may take up to 24 hours before it's visible in your account.
I would advise you not to use a service like that in the future, have you tried contacting their support/the seller and asking for a refund?

Asmodeus566

Hero+

3 years ago

@Finngostrider

Since its official launch in 2018, Eneba has proven to be a legit site for buying game codes but proceed with caution. Headquartered in Kaunas, the second-largest city in Lithuania, Eneba is a gray market website, meaning codes are sold legally but sold outside of the original developer’s permission. While users have had some great experiences buying on Eneba, there is a chance you’ll get scammed. It’s advisable to look at the seller’s rating before making any transaction.

I did a quick internet research and really do have to agree with @EzyHawk buying from a third party is not good and as far as Eneba goes it looks like the possibility of getting "scammed" is not all that low.

With that in mind I really do think that this is an issue between you and Eneba and or the entity within Eneba that you purchased from.

Best of luck.

Finngostrider
3 years ago
@Asmodeus566 No no i didnt get scammed, the code worked the coins are just send to my pc account idk my pc account since i dont have one. The coins are just send to the wrong account cuz i bough a pc code and i didnt know. But is there a way of transfering them because i know you guys can.
Finngostrider
3 years ago
@Asmodeus566 look at this picture. I didnt get scammed as ur college told the coins are on my pc acc. Wich "can't be transfered." I know they can and from my eyes you guys are the scammers. If i dont get them i will post about this i got over 1k followers and i post apex content.
- Finngostrider
  3 years ago
  @Finngostrider Mb its 2450 followers.
- Asmodeus566
  Hero+
  3 years ago
  @Finngostrider
  Just so you are aware I do not work for EA. I am just a Forum member like you.
  Your best bet to get this resolved is via EA support however this may be difficult or may not even be possible, like I said I do not work for EA and do not know what they may or may not be able to do to assist you.
  I understand your frustration but there is no reason to be mad at me and making threats to EA is also not going to help you.
  
  The best advice I can give is contact EA support.
  Best of luck.
  - Finngostrider
    3 years ago
    @Asmodeus566 Im so so sorry, i didnt know