Forum Discussion

4 years ago

Solved

Apex connection Issues

Hi! I have been an apex player since season 1 and I have been experiencing a connection problem for the past year. I tried lots of fixes,I can't recall them all, but above all I reinstalled my whole ...

EA_Illium
4 years ago
Hi @Darkes197 Thanks for this, when you have a moment can you try the following steps and let me know if you continue seeing issues?

Run the System File Checker tool then Check for Windows and GPU updates

Troubleshooting Graphics issues

Verify any Anti-virus, or other software is not limiting the client and game (try closing out of additional apps then trying to play)

Put your device in a Clean Boot then launch the game

If you do keep seeing this pop up, would it be possible to get a DxDiag?

EA_Illium

EA Staff (Retired)

4 years ago

Hi @Darkes197 Thanks for this, when you have a moment can you try the following steps and let me know if you continue seeing issues?

Run the System File Checker tool then Check for Windows and GPU updates
Troubleshooting Graphics issues
Verify any Anti-virus, or other software is not limiting the client and game (try closing out of additional apps then trying to play)
Put your device in a Clean Boot then launch the game