EA Staff (Retired)@Mr-Phokie This information may be a bit outdated since you did a Bio update, but looking at your last DxDiag attached there a few things I noticed.
I don't see any crash report from Apex under the 'Windows Error Reporting" section, This with the case you are getting power messages (the USB one mentioned) makes me think this might be system related.
The issues I did see is your AMD GPU shows the drive date as of 13/11/2020, can you check for updates to your GPU as there are some that were released this month. Next, I see crash issues related to executables "etinit.exe" & "etocfile.exe" I think these are related to the Easy tune with GIGABYTE. To check are you doing any overclocking?
If you still are having issues after check the above information out to confirm are running any other overlays, Anti-cheats, or Security software when trying to run Apex Legends?
"The issues I did see is your AMD GPU shows the drive date as of 13/11/2020, can you check for updates to your GPU as there are some that were released this month. "
I installed the latest i can find this morning, it's date from 18/01/21.
"Next, I see crash issues related to executables "etinit.exe" & "etocfile.exe" I think these are related to the Easy tune with GIGABYTE. To check are you doing any overclocking? "
I don't make overclocking and my CG is a Sapphire 6800 basic; i don't see a difference with an FE versions. I've installed Easy tune after fy first crashes for the BIOS update (it's in the package with APP CENTER). Just ran it, the profile is on default.
"If you still are having issues after check the above information out to confirm are running any other overlays, Anti-cheats, or Security software when trying to run Apex Legends?"
In clean boot, i've nothing else than the game. In normal boot, i've :
-AMD Crash defender
-AMD External Event
- Easy Anti Cheat
-Battle Eye
-EsayTUne
-GYGABYTE adjust
-Google CHROME
- PANDA (the AV, got like 5 services)
-Realtek
- Steam
- Uncheater for BattleGrouds
-Zachyntos Service
- Overwolf Updater
-LGHUB Upadte
- Origin
-Hardware Monitor by GIGABYTE
-OCButtunservice
I precise the AMD Software said to me after last crash (so in clean boot) " AMD WATTMAN parameters has been restaured to default after a system failure" and he recommands me to keep downgrade APEX.
Ofc, it's the only game with this issues.
Thx Again !
EA Staff (Retired)
Community Manager
