Since the new patch/update my game is constantly running bad, I can't even play Training mode. The game acts buggy 24/7 latency and packet loss badge in the top right corner, when I try to walk it does nothing freezes for a few secs and then teleports me, the game is unplayable and its like that for the past three or four days. Even in the main menu the game is unresponsive and laggy. I've tried almost everything on my end but the problem is still there, I launch other games and my internet connection is fine, so it couldn't be my internet.

For issues with connection @Mihxa I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ It'll take you a couple of minutes to do them all but please do take the time and do them all. Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed. Darko

Apex Latency and Packet Loss issues

42 Replies

EA_Darko
Community Manager
6 years ago
For issues with connection @Mihxa I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko
TMG-SinisterPH
6 years ago
Hi there. I'm having issues regarding latency and packet loss why playing apex. It's been like this since the last update. i keep backtracking, other playing are like teleporting, etc. I played on other servers but the problem is still there. I tried the connection troubleshoot but the problem is still there. Also called my ISP, did a troubleshoot on my end, and its still there.
I tried prioritizing ethernet over wifi. Nothing has worked. Can you help me fix this problem?
I'm gonna attach my UO Trace result
EA_Darko
Community Manager
6 years ago
Hey @TMG-SinisterPH your UO Trace is showing some incredibly high Ping times. A ping time over 100ms is cause for concern and yours are jumping to 336ms at hop 6. From here things don't get any better. As you only sent 56 packets, let's try rerunning the UO Trace and this time don't end it till you send 100 packets as it will give us a better overview of your connection.

Darko
TMG-SinisterPH
6 years ago
Here it is. Still not playable
TMG-SinisterPH
6 years ago
So I tried logging in on apex, and this is just disappointing. Packet loss on every server ☹️
xXxTheSaschaxXx
6 years ago
I have the Same Problem, Packet loss (from about 15-30%) in every Server. Im on Xbox. It is only on apex, in every Other Game i have 0 % Packet loss and about 30-40 Ping. In advanced Connection Details it also Shows me 0% Packet loss and 30-40 Ping. I Play with a ethernet cable and everything with my Router and so on is fine. I dont understand, i Just want to Play apex ☹️(
xXxTheSaschaxXx
6 years ago
Here are Pics of the detailed Test and my Server list on apex.
killmonger267
6 years ago
What about Ping,400ping really????the game is unplayable,your troubleshoot options do not help at all
Kaminaridoughnu
5 years ago
I have the same exact problem how do i fix it?
UOtest.txt2 KB
Its_aKaa
5 years ago
I got the same problems like the others. Game is stuttering and characters are getting stuck for 1-2 seconds then teleporting. Because of this, I can't play the game anymore. Here are the UOtrace results
test 1.txt4 KB