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CallyAGP's avatar
CallyAGP
6 years ago

Apex Legends - constant lagging

Hi, I'm experiencing lagging in every single game of Apex Legends that I play. It doesn’t matter what time of day, although it appears to be even worse in the evening. It even lags when I’m not even...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Hi there, @CallyAGP.

I'll try to help find out why you're lagging in our games. First, are you on a wired or wireless connection?

CallyAGP's avatar
CallyAGP
6 years ago

Xbox is connected to the hub.. I even brought a lead so the controller didn’t have to be wireless.

I tested a theory today. I played a non EA game, no lag. The moment I switched to an EA game, the lag begins which suggests to me that it’s the EA server? 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @CallyAGP 

    That's good your Xbox is on a wired connection. We can rule out issues with wireless. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions are here.

    • CallyAGP's avatar
      CallyAGP
      6 years ago

      Please see attached the results...

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @CallyAGP 

        Did you run this on the same wired connection you play on?

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