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CallyAGP's avatar
CallyAGP
5 years ago

Apex Legends - constant lagging

Hi, I'm experiencing lagging in every single game of Apex Legends that I play. It doesn’t matter what time of day, although it appears to be even worse in the evening. It even lags when I’m not even...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@CallyAGP 

That's good your Xbox is on a wired connection. We can rule out issues with wireless. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions are here.

CallyAGP's avatar
CallyAGP
5 years ago

Please see attached the results...

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @CallyAGP 

    Did you run this on the same wired connection you play on?

    • CallyAGP's avatar
      CallyAGP
      5 years ago

      My laptop is wireless.. I cannot connect it to the hub as it doesn’t have a port to do so. 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @CallyAGP 

        Those results won't be valid then. Since you play wired, you need to run the test wired since there's a big difference between the 2 connections. You might benefit from using alternate DNS servers. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4. Let me know if this makes a difference or not.

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