Apex Legends Audio Delay

Hello, so currently the issue I am having is that my game often has audio delays that can vary from a like 3-10+ seconds. Sometimes the audio doesn't even play at all or it even cuts-off, especially ...

Shxrp

Not applicable

4 years ago

@EA_KentHey, its giving me an unexpected error while trying to reply to the post now. I have the dxdiag ready but I am unable to post it because of the error. It says I need to "log in or have permission to see this page".

EDIT: Fixed it. I had to reset my internet and I was allowed to properly reply.

Shxrp

Not applicable

4 years ago

Here is the DxDiag file!

DxDiag.txt101 KB

EA_Kent
Community Manager
4 years ago
@Shxrp

Thank you!

What device are you currently running your sound through? Are you using headphones, or are you running through speakers?
Shxrp
Not applicable
4 years ago
I am using my hyperx cloud2 headphones for audio.
EA_Kent
Community Manager
4 years ago
@Shxrp

Is it the wireless or the wired version of the Cloud II?
Shxrp
Not applicable
4 years ago
@EA_Kent It is the wired version of the Cloud 2s
EA_Kent
Community Manager
4 years ago
@Shxrp

Got it, thanks!

What do you currently have the in-game volume set to for Apex Legends? If it's not set to 100%, can you try setting the volume to maximum and see if the sound is still delayed? I know that's a weird request, but there have been cases in the past where that has helped with similar issues.
Shxrp
Not applicable
4 years ago
@EA_Kent Currently I have the in-game volume set to 100%. I played around with the audio settings and unfortunately the problem still persists.
EA_Kent
Community Manager
4 years ago
@Shxrp

Gotcha, thanks for taking a look at that.

Have you tried reinstalling your sound drivers to see if that helps at all? I'm curious if there might be something going on with the drivers that could be causing the weird sound issues.

The Microsoft Support website has an FAQ with more information on how to update or reinstall audio drivers. Check out the Fix your audio drivers section for details. Let me know if the same issues are still happening after that. Thanks again.
Shxrp
Not applicable
4 years ago
@EA_Kent So I assumed that the audio driver you wanted me to reinstall was the hyperX one since that is my source of audio. Unfortunately, reinstalling did not fix the issue.
EA_Kent
Community Manager
4 years ago
@Shxrp

Thank you for following up!

Can we also try running the Windows System File Checker tool to see if that helps? If there are any issues with other Windows System files that may help correct them.

For more details on how to run the tool check out the Microsoft Support site. Let me know how that goes once you've been able to give it a shot.
Shxrp
Not applicable
4 years ago
@EA_Kent Thanks for your continued help. After running the System File Checker tool (which fortunately fixed some corrupted files), I played and the game was fine for a good 30mins to an hour. Unfortunately after that I noticed that the audio delay was still present.
EA_Kent
Community Manager
4 years ago
@Shxrp

Hmm, I see. It might be best to reach out to Microsoft Support or the manufacturer of your sound card to see if they have any insight on what could be causing this to happen. It sounds like something is getting corrupted over time, but I'm not really sure what keeps causing it to happen.
Shxrp
Not applicable
4 years ago
@EA_Kent Okay, I'll look more into it. Thank you again for your continuous support! I appreciate it.
EA_Kent
Community Manager
4 years ago
@Shxrp

You're welcome! 👍
Spectrl-K
Not applicable
4 years ago
Hey Shxrp , I was wondering if you've found a fix to it because I'm having the exact same problem !
A response would be appreciated ! 🙂
Shxrp
Not applicable
4 years ago
Hey there,

After trying various things I come to realize that my specific issue was being caused by my internal hard drive. I realized that some of my games recently began to take longer than usual to load on it, so I removed everything on the hard drive and onto an external SSD. I also ran some check disk commands but I am unsure how useful it was to this specific issue. Hopefully this helps you out! I know this issue is annoying.