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RockyRock312's avatar
7 years ago
Solved

Apex legends causes PC to restart

Hi after the 3.0.7 N33 update, when I try to launch the game from origin ,after the easyanticheat loading  PC restarts automatically and the game won't open. Please help!! Before this update my ga...
  • The_Tibber's avatar
    The_Tibber
    7 years ago

    The kernel 41 error is a common error that tells you the PC has turned off unexpectedly.

    Okay lets do clean up checks so we can eliminate possible causes.

    1: Anti malware to get rid of any possible viruses: https://www.malwarebytes.com/antirootkit/ (select the restart and clean method once installed)

    2: Open command prompt and type this in: sfc /scannow then press enter.

    3: Re do the ChkDsk in command prompt.

    If this still fails then a test for the drives partitions is needed which you can get here: https://www.passmark.com/products/diskcheckup/

    Now if the software detects failure of the Drive i suggest backing up everything on that drive and then replacing the drive.

    Post the results here if you need a second opinion! 🙂

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