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JONATHAN0S's avatar
JONATHAN0S
6 years ago

Apex Legends couldn't initialize sound

I tried launching apex legends one day and i got an error saying "couldn't initialize sound" please make sure you have a sound playback device that is enabled and properly configured  Failed in: M...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @JONATHAN0S. 

Just a heads up, I moved this over to the Apex Legends tech issues board. Can you check something for me? Start up Apex Legends and keep the error message open when it pops up. We'll need to have the app running for this.

With Apex Legends still "running" right-click on the volume icon on your Windows task bar and click on Open Sound Settings. Look for the App Volume and Device Preferences under the Advanced Sound Options and click on that. Look for Apex Legends under the list of apps there. Try changing the audio output settings for the game to Default there. Restart the game after that and see if it starts up for you. 


/Kent

Insonova's avatar
Insonova
5 years ago
@EA_Kent @EA_Kent this didnt work and i tried all of the recomendations listed can you please help
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @Insonova, 

    What's the full error message you are seeing when you're trying to play Apex Legends? 

    /Kent

    • Insonova's avatar
      Insonova
      5 years ago
      @EA_Kent

      couldnt intialize sound
      please make sure you have a sound playback device that it enabled and properly configured
      failed in:MilesBankGetStatus
      Miels output follows:
      Streaming source audio\ship\general_japanese_patch_1.mstr has
      incorrect hash - expected 55439369 file has fc91e927
      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @Insonova 


        Did you try forcing the game to run in a different language? If so, you may need to uninstall and reinstall I'm afraid. If you're able to give that a shot please let me know if you're still having any trouble afterward. 

        /Kent

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