Community ManagerThanks for giving that a try!
When you have a chance can you also try starting up your PC in a Clean Boot before launching Apex Legends to see if that helps at all? If there's something else running on the PC that's related to these crashes that might help get around it.
For more info on how to set one up check out the EA Help site. Let me know if you're still seeing any crashes afterward.
/Kent
Thanks but after the clean boot it still closes without any error message after loading the lobby. I, as usual, still can't play. I've updated Apex and repaired it but it still closes/crashes. I really need a solution right now because this is getting tiresome. Please help. Thank you very much.
Community ManagerI appreciate you giving it a shot.
Do you currently have Origin and Apex Legends installed on the same storage drive, or is your Origin Library on a separate drive from the client? I've seen some cases where having them installed on separate drives can cause some issues like this.
If they're on different drives can you try reinstalling Origin so that it's stored on the same drive as your library? Let me know if that makes a difference at all. Thanks again.
/Kent
Thanks but as usual it still crashes, and I even repaired the game and restarted my PC. I don't really know how this happened. I was playing perfectly last month (June 29) but the moment a patch was updated (patch 5.1.1 or the June 30, 2020 patch) I no longer can play the game. From then on it always launches fine but the moment it completely loaded the lobby it instantly closes without even leaving an error message, and it's still happening until now (still doing what the video shows above). I haven't touched anything prior to this problem so it's really frustrating. Thank you for the help but please I need more concrete solution or reason as to why this is happening.
A new DXDiag file is below if it helps.
Community ManagerI can definitely understand the frustration. I know that crashes like this are pretty annoying to deal with, especially when there isn't any sort of error message.
I took a look at the new DxDiag you attached, but it doesn't look like Windows captured any new error reports. Can we try a clean reinstall of your NVIDIA drivers to test and see if that helps? If there is a problem with driver data that might help. An easy way to cleanly reinstall the drivers is to download Display Driver Uninstaller (keep in mind, DDU is a third-party program so you would be running it at your own risk). Once it has fully uninstalled the drivers you can then download them again from the NVIDIA website.
If that's something you can try out let me know how it goes. Thanks again !
/Kent
Community Manager
