Apex Legends lag/stutter issue on Xbox one
Since season 9 launch the game has been pretty unplayable. I am getting massive amounts of lag/stutter spikes mid game. It almost always happens during a fight but will also happen if I am just runni...
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EA_Aljo
Community Manager
Community ManagerCan you run a UO Trace and take a screenshot of the results? This requires a PC and it'll need to be wired and on the same network you play on. If you can do that, the instructions are here. That will give us some finer details about your connection.
@EA_Aljo I did mine, can I send it to you ?
- EA_Aljo
Yes. You can DM it or post it here. Feel free to obscure your IP as well if you like.
Unfortunately, if you're on a wired connection, running it wireless won't give us the same results as being wired. There is a test for Macs, but that doesn't matter if you can't get your laptop on the same wired connection you play on. Can you check your router to see if there's a firmware update? Also, check to see if it supports QoS (Quality of Service). If it does and that isn't enabled, try turning it on.
Thanks for the help 🙂 @EA_Aljo
- EA_Aljo
You're very welcome 🙂
What country are you in? The test on the right has a pretty high spike on the 7th hop. The second hop is also higher than it should be, but still acceptable. It's just odd since that would be the node in your neighborhood so it's close by, but your ping is fluctuating a lot. While the average is fine, the worst ping being so high is an indicator of either an issue with your equipment, your ISP's equipment, or their connection in general to your area.
Here you go! I have a meeting but will try and run the 2nd test when I am done.
- @EA_Aljo I live in Montréal, Quebec
- EA_Aljo
That's fine to use as the test server for the UO Trace then. Have you checked to see if your router needs a firmware update? Also, check your router settings for a QoS (Quality of Service) setting. If you have that and it's not enabled, enable it and that will prioritize your console's connection over others.
- EA_Aljo
You're getting some high ping times as well. The connection to your router is high for a wired connection. It should have a worst ping that is in the single digits. Yours is 25. Your 3rd hop has a worst ping of 160. That's really high for a server that shouldn't be terribly far from you. This indicates an issue with your equipment or ISP. Did you already open the ports for Apex? If not, you could try that. It may help. The ports that need to be opened are listed here.
@EA_Aljo I think I opened up the ports correctly but it wasn't the easiest thing to follow. I think when I added them I was suppose to use my box IP address?
Also my router does have a QoS setting and QoS for WiFi Multimedia (WMM) is enabled, but below that it shows that the QoS for Lan as disabled (but it won't let me enable it).
Attached is my second set of results.
- EA_Aljo
Are you sure this was run on a PC with a wired connection? The connection to your router looks wireless.
Also, you can get some help with opening ports at www.portforward.com. You should be using the IP of your Xbox.
I was connected with an ethernet cable but maybe I needed to turn off my wife in order to test? Let me try that.
- EA_Aljo
Yes. Make sure your wifi is disabled. That way, you can be sure you're on a wired connection.
Here you go. Wireless turned off, so it is 100% a wired test.
- EA_Aljo
Thank you. You've got very high ping times with your router. The first test isn't that bad, but it indicates an issue with a 19 ms ping on a wired connection. Then, the 3rd hop down is a lot higher than it should be. In your second test, you have a worst ping of 243 ms to the router. While the averages are fine, it's showing an unstable connection. That shouldn't be happening when wired. Have you had your ISP run any diagnostics on your equipment? You also may want to do some research on your modem/router model and see if there's some advice for improving its performance.
- @thedowney11 Let's cry together
- @EA_Aljo I understand all of that but my confusion is that it was never an issue until season 9 launched. Could it be a coincidence? Sure. But my guess is the new season just isn’t jiving with my console and it’s frustrating not knowing why. Also I haven’t noticed any issues with any other games so if it was my router then Shouldn’t I see it in other games?
- EA_Aljo
It's possible this is coincidental with changes that are happening with your ISP. I don't think it's an issue with your console not being able to play the game. We have a very large amount of people on Xbox One that aren't having this issue. From your tests, the problem looks to be with your equipment or ISP. I know I had a lot of problems with the modem/router that my ISP provided. When I replaced it with my own separate modem and router, my connection problems disappeared.
Take a look at this 2 minute gameplay before the crossplay merge...I count 3 prediction loss at the top right, one of which was barely noticeable in the gunfight. Look how it used to run smoothly. I even upgraded my ISP months after the clip : https://videotron.com/en/support/helix/equipments/helix-fi-gateway . It's a modem and router. It does a great job, but I suppose I can call to get a check-up or something for 1 game specifically or buy a better modem to connect to it. I tried turning off the crossplay but I queued with 3 players for minutes and figured it was not the right way to play. I need to find a way to update the firmware of my modem/ router. Thanks for the haptic feedbacks- EA_Aljo
You should be able to just log in to the admin of your router to check for a firmware update. Try doing a web search on your router model for those instructions.
- @thedowney11 It is not a coincidence man. No other game does it and like you said it literally JUST started happening for me 3 days ago. They cannot admit to it being their problem because they are liable so they only offer suggestions that would not get them in trouble. Suggestions that deal with your end in hopes that it will magically seemed fix. In this case, it will not.
I'm having the exact same issue and I'm also with Videotron. Although I don't have Helix, just the regular modem + seperate router. This issue persists modem only (router bypassed) so I don't think I have any port forwarding to do. Hopefully we get a solution soon
- @MagicMeowmix I saw your post too. To be frank, we're a helpless little minority in the Apex Community. Reading some posts, everyone can run any games just fine but with Apex, we all have the same problem. If the battle pass runs on a console, the game is good to go. I've lost my spark to play since the rubberband made me jump off and die. I can't play pubs because everyone hotdrops and I don't want to commit to rank with rubberbanding more than 5 times within 2 min
I'm glad I'm not the only one because I thought I was going crazy. I saw the Reddit thread as well and I have the EXACT same thing. It's sad because I was really excited for season 9. I waited patiently through the release bugs, but this issue makes the game unplayable for me.
I understand that perhaps most issues are due to home networks or ISP issues, but to blame every issue on that is just terrible. I've bothered my ISP so much just for this 1 game and it's frustrating because I know it's not going to get to the root cause of the issue.
- EA_Aljo
We can't put the blame anywhere without going through troubleshooting. If you'd like to do that, let me know.
That's understandable. Sorry if my comment came off as snarky, it's just what I hear around the forum. I'm very interested in troubleshooting. I had created my own post before discovering this thread :
Apologies if this confuses things, I'm new to forums in general, but it includes all the troubleshooting steps I've taken so far
- EA_Aljo
I responded to the other thread you started. We can go through the troubleshooting there.
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