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DoctorOfGhetto's avatar
DoctorOfGhetto
2 years ago
Solved

Apex Servers kept disconnecting occasionally

Hi. I would like to inform Respawn and EA that the servers I take part in while gaming keep disconnecting me from some games I play in after a few minutes, depending on time of day. However, I am abl...
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    @DoctorOfGhetto 

    As long as you remain on a wireless connection, this will continue to happen. I recommend using a wire. If that's not possible, it would be good to look into using a powerline adaptor. Those have been a very good solution when using a wired connection is not possible.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there, @DoctorOfGhetto 

Thanks for reaching out about this. I'll try to help with your connection issues. The biggest piece of advice I can give is to stick to a wired connection. That should be a lot more stable than wireless. Also, it would be good to try the troubleshooting steps listed here. 

Speaking of being wired, make sure you're using at least a Cat 6 cable. You also may want to update your modem/router firmware if it's out of date.

Clearing the alternate MAC address may help. Here are those steps:

  1. Go to your Xbox Settings
  2. Go to "Network", then "Advanced Network Settings"
  3. Click on "Alternate MAC Address", and then click "Clear"

Let me know if these help or not. 

DoctorOfGhetto's avatar
DoctorOfGhetto
2 years ago

Hi. Thanks for responding and sorry for responding late. As of over 6 months ago, my household upgraded to a 500 mb/s connection, and wireless has up to 100 mb/s and still have in-game crashes. So, it is not my connection or xbox live, it is the game. Thanks for escalating the problem

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @DoctorOfGhetto 

    As long as you remain on a wireless connection, this will continue to happen. I recommend using a wire. If that's not possible, it would be good to look into using a powerline adaptor. Those have been a very good solution when using a wired connection is not possible.

    • DoctorOfGhetto's avatar
      DoctorOfGhetto
      2 years ago

      It does not matter if it is wired or wireless connection. The game itself still crashes while playing in a match of any kind. This has been a problem for at least a year now. Please forward this to the proper iT guys to fix the matter. Thanks.

    • tru3blu33585's avatar
      tru3blu33585
      2 years ago

      I'm on a wired connection and have this same problem so wired vs wireless connection means nothing.

      • DoctorOfGhetto's avatar
        DoctorOfGhetto
        2 years ago

        Exactly. It is an in-game server issue. I am not that computer illiterate. Come on. lol