Forum Discussion

dltmdals3568's avatar
dltmdals3568
Seasoned Traveler
3 years ago

As soon as I escalate the CASE, I get an email from the TOS team.

Escalated CASE to TOS via live chat with new evidence.

As soon as I finished the survey, I got an email.

Hello,

We received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision.

Please do not expect further responses on this matter.

Please don’t reply to this email, as it won’t reach a monitored mailbox. If you need more help, you can set up a new case from our website:
https://help.ea.com/contact-us/?product=ea-app&platform=pc&category=manage-my-account&issue=cant-log-in&isContactForm=true

Think your account was locked, banned, or suspended by mistake? Follow these steps to get information on your account lock, ban or suspension:
https://help.ea.com/help/account/information-about-locked-or-banned-or-suspended-accounts/

Need to get in touch about a specific game? Follow this link to get help with a game or service:
https://help.ea.com/contact-us/

Thank you,
EA Terms of Service

I don't understand this situation.
Is my account completely blocked by the TOS team?

Is there any way to transfer my account?
Obviously I have a login history of accessing my Steam account from another country and I attached it, but I got this result.

1 Reply

  • XHelperZ's avatar
    XHelperZ
    Hero+
    3 years ago

    Heya @Kor_Envyyy 

    From what I'm seeing here, it seems like they haven't completely blocked you from contacting the TOS team.

    If you get banned from another EA title then you should be able to dispute the ban or get more information about it.

    Though they will most likely ignore any ban appeals for your Apex ban as they've investigated it multiple times and came to the same conclusion of the account action being rightful.

    As for account transfers, I believe that your extra linked accounts can be unlinked and linked to a new account, though each account (e.c. Steam, Xbox, etc) can have certain delays in between when you'll be able to relink them to another EA account.

    Though any data associated with Apex and your EA account are restricted due to your ban, so you won't be able to get any skins, levels, etc back from your account.

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