Forum Discussion

Kartonovich_RUS's avatar
Kartonovich_RUS
5 years ago
Solved

Ban for no reason

Sorry, but I did not break any rules. It may be some kind of mistake, I always follow the rules and meet all the rules of the game. Why do I need to do this in a disrespectful way? I ask you to clari...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hi there. 

    I'm afraid that account bans are not something we can investigate here on Answers HQ. The Terms of Service team would need to review your account and determine if the ban could be overturned. Please reach out to them when you have a chance so they can take a look. 

    For more information on how to set up a case with them check out the EA Help website. The TOS team will follow up with you via email as soon as they can. They review these appeals on a case-by-case basis, so I'm afraid we don't have a time frame on how long the investigation may take. Keep an eye on your email for a reply, and they'll get back to you as soon as possible. 

    /Kent

Ghebert3's avatar
Ghebert3
5 years ago

Well, you were right they emailed me and sadly my acc was still counted as hacking and I cant get it back.. I'm still not sure what bannable thing I did but the deed is done. Should I email again or should I just quit trying.

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @Ghebert3, 

You can follow up with them again if you would like them to take another look at your appeal. While I don't have any visibility into a TOS investigation myself, if they determine the ban should not be overturned I'm afraid that means it would remain in place. 

/Kent

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