Forum Discussion

junnyyyyyyy's avatar
2 years ago
Solved

Ban

My accounts been permanently banned for hateful conduct which I have not posted because I have not played the game for months. I think my account has been hacked and the hacker has been posting this hateful conduct in the chat. Please help.

  • @junnyyyyyyy 

    I'm afraid we are unable to assist with issues relating to account bans here on the forums.

    If you haven't already appealed to our Terms of Service team, you can create an appeal here to get started with that process.

     

    If you've already created an appeal to have our Terms of Service team review that situation and the request was declined, you're welcome to submit an additional appeal and another member of our ToS team will take another look at things.

     

    They will reach back out to you via email once their investigation is complete, and as we're unable to change their decision or discuss the specifics of an account issue on the forums, it would be best to keep an eye out for that email to arrive.

    Hacked Account

    If you're in any way concerned someone's hacked your account, I would strongly encourage you to go through resetting these security steps asap! Please also make sure to take advantage of the security settings available for any of the connected accounts linked up to the EA account as well to ensure they are also secure.

    Examples of connected accounts include the email address registered, accounts such as Steam, Amazon, and Twitch

    Console accounts (PlayStation, Xbox, Nintendo Switch, etc)

    Mobile accounts (Apple ID, Google Play)

    Social Media accounts (Facebook).

5 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @junnyyyyyyy 

    I'm afraid we are unable to assist with issues relating to account bans here on the forums.

    If you haven't already appealed to our Terms of Service team, you can create an appeal here to get started with that process.

     

    If you've already created an appeal to have our Terms of Service team review that situation and the request was declined, you're welcome to submit an additional appeal and another member of our ToS team will take another look at things.

     

    They will reach back out to you via email once their investigation is complete, and as we're unable to change their decision or discuss the specifics of an account issue on the forums, it would be best to keep an eye out for that email to arrive.

    Hacked Account

    If you're in any way concerned someone's hacked your account, I would strongly encourage you to go through resetting these security steps asap! Please also make sure to take advantage of the security settings available for any of the connected accounts linked up to the EA account as well to ensure they are also secure.

    Examples of connected accounts include the email address registered, accounts such as Steam, Amazon, and Twitch

    Console accounts (PlayStation, Xbox, Nintendo Switch, etc)

    Mobile accounts (Apple ID, Google Play)

    Social Media accounts (Facebook).

  • I’ve done all the instructions for the hack but I’m trying to send a email but I don’t know what the email is that I need to send to. The website is quite confusing.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @junnyyyyyyy you can use any other id like to the account for them to locate it. Steam/EA ID, console IDs. You can list that when you create a case. As long as they can find it, that is what matters.

  • I’m not sure how to create a case. I’ve repeatedly tried to create a case but when I try to make one by clicking hacked account it just comes up for the solutions that I’ve already done such as: changing my password and enabling 2-factor authentication.

    After that is says to reach out for more help but I’m not sure where to send this email because it don’t exactly tell me where to do it. Sorry for the inconvenience.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @junnyyyyyyy No worries, you can change it to I can't log in or something else. As the site updates options will change. You can try this link and then just change options as needed. On my end just with a couple of options chosen, I see the chat option.

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