Ban
My accounts been permanently banned for hateful conduct which I have not posted because I have not played the game for months. I think my account has been hacked and the hacker has been posting this hateful conduct in the chat. Please help.
@junnyyyyyyy
I'm afraid we are unable to assist with issues relating to account bans here on the forums.If you haven't already appealed to our Terms of Service team, you can create an appeal here to get started with that process.
If you've already created an appeal to have our Terms of Service team review that situation and the request was declined, you're welcome to submit an additional appeal and another member of our ToS team will take another look at things.
They will reach back out to you via email once their investigation is complete, and as we're unable to change their decision or discuss the specifics of an account issue on the forums, it would be best to keep an eye out for that email to arrive.
Hacked Account
If you're in any way concerned someone's hacked your account, I would strongly encourage you to go through resetting these security steps asap! Please also make sure to take advantage of the security settings available for any of the connected accounts linked up to the EA account as well to ensure they are also secure.
Examples of connected accounts include the email address registered, accounts such as Steam, Amazon, and Twitch
Console accounts (PlayStation, Xbox, Nintendo Switch, etc)
Mobile accounts (Apple ID, Google Play)
Social Media accounts (Facebook).