Forum Discussion

LIUCHAOTABABA's avatar
LIUCHAOTABABA
Rising Newcomer
2 months ago

Cannot successfully create new EA Help cases

Hi, My account has been stolen on 2024/06 and then banned but I just found out until now when I tried to pick up Apex Legends again a few days ago. I immediately contacted a advisor and retrieve...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 months ago

Hi there. Which browser are you using? If you're not using Chrome, try that and put it in incognito mode to make sure cookies aren't interfering somehow.

  • LIUCHAOTABABA's avatar
    LIUCHAOTABABA
    Rising Newcomer
    2 months ago

    Hi,

    Sadly this did not working. I am using Edge. I have tried the same from Safari but it also did not work. I just cannot create any Case so that the matter can be reviewed D:

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Try creating a case without being logged in. You can reference your account in the message you send them.

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