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LIUCHAOTABABA's avatar
LIUCHAOTABABA
Rising Newcomer
7 months ago

Cannot successfully create new EA Help cases

Hi, My account has been stolen on 2024/06 and then banned but I just found out until now when I tried to pick up Apex Legends again a few days ago. I immediately contacted a advisor and retrieve...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
7 months ago

Hi there. Which browser are you using? If you're not using Chrome, try that and put it in incognito mode to make sure cookies aren't interfering somehow.

LIUCHAOTABABA's avatar
LIUCHAOTABABA
Rising Newcomer
7 months ago

Hi,

Sadly this did not working. I am using Edge. I have tried the same from Safari but it also did not work. I just cannot create any Case so that the matter can be reviewed D:

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Try creating a case without being logged in. You can reference your account in the message you send them.

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