Forum Discussion

Not applicable

5 years ago

code net every game

I have been playing apex on ps4 since launch. For a very long time I had little to no problems with this error. Then I started to get disconnected almost every game during the legend select screen wi...

EA_Illium

EA Staff (Retired)

5 years ago

Hey @DrNichtss Here are some steps to try for both your PC and PS4 versions, go through them and let us know if you continue to have issues.

PC:

Port Forward
Flush DNS (first section in the link)
Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
Close Origin completely by right-clicking the Origin system tray icon and selecting Exit.
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is different DNs you would rather use)
Check for Windows and GPU updates
Allowing Origin/Steam and Apex through your anti-virus or firewall

PS4:

Connection troubleshooting
Restore License
Rebuild Database:
- Make sure your PS4 is completely powered down and that your Dualshock 4 controller is connected to the console via a USB cable.
- Boot up the PS4 in safe mode. This is done by pressing and holding down the power button until you hear two separate beeps (about seven seconds).
- Once the PS4 is booted in safe mode, you’ll be taken to a menu with a variety of options.
- Select the “Rebuild Database” option, making sure you don’t accidentally select the “Initialize PS4” option since that will erase all your data.
- The screen is supposed to go black when the rebuild process is underway, so don’t worry if that happens. Depending on how much data you have on your PS4, the rebuild process can take some time, so be patient, and don’t turn your console off while the process is still going.