Forum Discussion

5 years ago

code net every game

I have been playing apex on ps4 since launch. For a very long time I had little to no problems with this error. Then I started to get disconnected almost every game during the legend select screen wi...

cigarosaurusrex

5 years ago

Hi I’m having the same problem but with my Xbox one do you know what I could do to get this fixed I literally get it every time I play and it started about a month ago and I have just finally gave up on even trying to play Apex anymore

EA_Illium

EA Staff (Retired)

5 years ago

Hey, @cigarosaurusrex Here are some steps to go through, can you give them a try and let us know if this issue continues?

Xbox Connection troubleshooting
Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
Alternate Mac:
- Go to settings > Select General  > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart