Community ManagerThank you for giving that a try!
I've also seen some cases where setting a Static IP on your PS4 can help. The Port Forward website has step-by-step instructions on how to set that. If you're able to give it a shot please let me know if it helps.
Thanks again,
/Kent
So far that has not helped either @EA_Kent I have no idea what else there is to try this is getting out of hand ive tried everything at this rate i wont get to participate in anything before wargames is over i am not sure what i need to do for yall to take a look at it instead of me trying a thousand things that are not working
Community ManagerThanks for giving that a shot as well.
I can definitely understand the frustration with this. Getting disconnected is never fun. I'm suggesting these steps to see if we can fix this so you don't have to keep dealing with these errors.
Do you have access to a PC on the same network as your PS4? If so, can you try running a test called a UOTrace? That will give us a more detailed look at the connection between your home network and the servers, so if there's anything happening in between we should be able to spot it.
You can find more information on how to run the test over at the EA Help website. Look for the section on that article titled How to run a UOTrace. Once you have the results please send them to me in a direct message.
Thanks again,
/Kent
im not sure how to send the test through direct message the only time i can attach a file is in a reply that i have seen but i do have the tests saved
Community ManagerHey @Oni_Wolf454,
You can just copy the text from the file and paste it in a direct message, if you don't mind.
/Kent
Community ManagerThanks for sending those results!
Looking at both trace routes I didn't see any measurable packet loss, and for the most part the ping looks OK. One thing did stand out though. I noticed the ping on the very first hop seems a bit high. This is the connection to your router/modem, so the ping on that first hop would ideally be pretty close to zero. High ping on the first hop could point toward a local network issue of some kind.
How is your PC currently connected to the internet? Is it using a LAN cable, or is it connected over wifi?
/Kent
it is connected over wifi
Community ManagerWould it be possible to try connecting it with a network cable instead? That way we can remove the wifi connection as a factor that might be causing these issues. If you have the option to connect with a network cable please give it a shot and try running a new UOTrace. Once you have the updated results please send them to me again in a direct message.
Thank you!
/Kent
its not possible to connect via lan. cable the router and modem are in another room but my connection shouldnt be a problem as far as gaming onliegoes i can play any other game perfectly fine
Community ManagerNo worries, I understand if it's not possible.
If you're not able to connect with a LAN cable it might be best to reach out to your internet provider to see if they have any advice on how to reduce the ping on that first hop. They might have some suggestions on what you can do with your hardware that could make a difference.
/Kent
Community Manager
