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BowToUrKing12's avatar
BowToUrKing12
7 years ago
Solved

Crashes unacceptable

Bragging about hitting 25 million huh? Gonna be quite short if you guys dont fix this *. Game runs and plays fine then random crashing mid game with no error code, done everything under the sun to tr...
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
7 years ago

Given that most users are not having any issues with the game @BowToUrKing12 then this would point to a system issue.

If you want help then we are happy to do whatever we can but first, you will need to provide us with some information as to your platform, the exact issue and what steps, if any you have tried.


Darko

  • Rothture's avatar
    Rothture
    7 years ago
    And this response from the community manager, ladies and gentleman, shows that they are not gonna fix this issue any time soon because they are already making more than enough money from those who don't have any crash issues. Sad thing is this game is awesome and i still want to play it so bad and don't want to quit.

    Thousands of people encounter crashing issues. I believe at least 50% of them already tried every solution there is on the pinned thread but no, the problem is on our system. Thank you community manager EA_Darko.
    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      7 years ago

      Hey all, I understand that you are frustrated that you are running into issues but without any information as to the issue you are having then it is difficult for us to help.

      If you are having issues then we need to know the platform, what if any error you are seeing and any steps you have attempted. Without those, all we can do is ask you for more info.


      And @Rothture, no one was being mocked. The vast majority of Apex Legends players are not having any issues and any issue I have seen has been a system issue. 


      If you are having issues then please provide the info I asked for above and if on PC include a DxDiag: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

      Darko

      • Rothture's avatar
        Rothture
        7 years ago
        How many more dxdiag logs do you guys need ? I'm curious if you are even working on a fix. I'm actually pissed at this moment. Crashing all over the place while having a good time with friends is very frustrating as you can imagine. And its been days since we all try to convince you guys that the problem is not our system, its the game itself. It needs a FIX. So please, do something about it already @EA_Darko
  • AngryEv1l's avatar
    AngryEv1l
    7 years ago
    Nice drive by post mr. community manager. Very helpful for all that people(thousands) with wildly different pc specifications having like 2 exact same issues to know that it's their system, and not something with the game. You have 2 ~50 pages threads that provided you with information about platforms and steps people tried.
    People are now making new ones for a reason...
  • KonichiwaPunpun's avatar
    KonichiwaPunpun
    7 years ago

    Quoting a post from another thread:

    @CroLudi wrote:

    Both my friend (rx 580, i5 8350k) and me (gtx 1070ti, i5 8600k) tried the "+fps_max 100" line and it still keeps crashing. Later in the day we will try to adjust the virtual memory. I also heard somewhere that increasing the FOV (filed of view) causes crashes, so it's best to set video settings to default.

    Things we tried that didn't work for us:

    - disable GPU, CPU and RAM OC

    - set everything to low

    - reinstall game to SSD/HDD

    - install latest BIOS

    - windowed mode/borderless window mode

    - set apex compatibility to windows 7 (we have windows 10)

    - disable full screen optimisation

    - reinstall/repair game/origin

    - repair anti cheat

    - try out both 1803 and 1809 windows builds

    - he tried out 3-4 latest AMD drivers, I tried out 3 latest Nvidia drivers

    - disable all background overlays, after that we disabled all those apps (discord, msi afterburner,...)

    - disable origin in-game and overlay together with the overlay exclusively for apex in the game settings menu inside origin

    - set origin/apex to run as administrator

    - in the Nvidia drivers i set apex power management mode to high performance, maximum pre-rendered frames to 1, enable all cuda cores, enabled threaded optimisation, turned v-sync on/off

    - can't remember anything else...


    Do you still think it's a system problem, Mr Community Manager?

    In over a decade of PC gaming I've NEVER had a similar problem in any game, and if the problem is with our system, why is there no error code? It's the developers' duty to provide reasons why the game simply closes randomly in-game so we can solve the issue for ourselves and give you guys more money. A lot of people posted their DxDiags on the main thread. Tell me what you think about it: https://answers.ea.com/t5/Technical-Issues/Apex-legends-crashing-without-error/td-p/7421009/highlight/false/page/34

    • OblivionReloade's avatar
      OblivionReloade
      7 years ago

      I too have tried every fix under the sun. Gone through multiple threads and videos online and nothing works. Every other game in my library works perfectly but this one but nope it must be my system. I bet if Shroud had this issue they would be working frantically to fix it. In the end of the day this is still EA the most hated gaming company around who gives 0 f*cks about its player base. Why they even hire a community manger is beyond me as he does sweet nothing. Sit on your bum all day and get a free income. Must be nice......

      • KonichiwaPunpun's avatar
        KonichiwaPunpun
        7 years ago
        @OblivionReloaded wrote:

        I too have tried every fix under the sun. Gone through multiple threads and videos online and nothing works. Every other game in my library works perfectly but this one but nope it must be my system. I bet if Shroud had this issue they would be working frantically to fix it. In the end of the day this is still EA the most hated gaming company around who gives 0 f*cks about its player base. Why they even hire a community manger is beyond me as he does sweet nothing. Sit on your bum all day and get a free income. Must be nice......

        The community manager on the main thread asked for DxDiags and after people posted them, we never heard of him again.

        Here is my theory:
        >asks for DxDiag
        >checks the specs of the machine
        >"Apex Legends minimum requirements" Google Search
        >realizes people meet the minimum requirements
        >error, does not compute
        >keeps scrolling to other threads

    • CurryMaynn's avatar
      CurryMaynn
      7 years ago
      Preach
  • kgsvoid's avatar
    kgsvoid
    7 years ago
    Are you for real? Do you realize that the technical issues forum has 9600 posts while the second most used one has 2200? My game is crashing randomly while I play, two of my friends can't event connect. It is certainly unacceptable
  • silezn's avatar
    silezn
    7 years ago

    @EA_Darko 

    I also have these crash issues and some of my friends too. Please don't say that "most users" dont have any issues.

    There are several Posts about this problem in this Forum:

    almost 50pages:

    https://answers.ea.com/t5/Technical-Issues/Apex-legends-crashing-without-error/td-p/7421009/highlight/false/page/46

    12 pages:

    https://answers.ea.com/t5/Technical-Issues/Apex-legends-crashing-mid-game/td-p/7426735/highlight/false/page/12

    and alot more... you can even find it on reddit 

    https://de.reddit.com/r/apexlegends/comments/anfbx8/game_freezes_and_crashes_without_any_error_message/

    https://de.reddit.com/r/apexlegends/comments/aopt1p/please_for_the_love_of_god_for_the_first_feature/

    So don't talk like that, it makes me really mad because this problem is really frustrating for us.

    I love this game and the Team behind Respawn and i really want to enjoy this game, but i can't...

  • Zaknafein9's avatar
    Zaknafein9
    7 years ago

    Way to look and act like a colossal tool. At which point did you think it was acceptable to be this disdainful as a representative of EA when the very own forum you're managing is filled with complains about intermittent crashes, the same threads which have more messages than any other.

    Even if you disagree with the ton of a message it is your very job as a public relations agent, the face of EA, to show restrain and professionalism. I guess the budget cuts affect more than development nowadays.

  • s25x8h's avatar
    s25x8h
    7 years ago

    >Given that most users are not having any issues with the game @BowToUrKing12 then this would point to a system issue.
    are you out of your mind, community manager? game's riddled with random stuttering/crashes/crashes without error massage from the very start, what are you getting paid for? can you read your own forum?
      • 7JG26Godman's avatar
        7JG26Godman
        7 years ago

        Considering the technical thread is by far the most "popular", you'd think there would be more insightful posts from the community managers such as "we have heard the problem of random disconnects on various above spec machines and are working on a fix" even if that fix takes another 2 weeks to come at least give us some hope we will eventually be able to play this game without fear of crashing. I'd love to buy the founders pack but I can't justify a purchase for something I can't play, even though I get above 60 fps stable on my machine when I am able to play

  • X3rror's avatar
    X3rror
    7 years ago
    @EA_Darko wrote:

    Given that most users are not having any issues with the game @BowToUrKing12 then this would point to a system issue.

    If you want help then we are happy to do whatever we can but first, you will need to provide us with some information as to your platform, the exact issue and what steps, if any you have tried.


    Darko



    Wow...
    Really?

  • DuelMachineGun's avatar
    DuelMachineGun
    7 years ago
    @EA_Darko wrote:

    Given that most users are not having any issues with the game @BowToUrKing12 then this would point to a system issue.

    If you want help then we are happy to do whatever we can but first, you will need to provide us with some information as to your platform, the exact issue and what steps, if any you have tried.


    Darko

    If you're not going to fix the game can you at least add a negative XP button so that I can feel satisfaction from showing my displeasure of reading your post?

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