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MoNosDirtyGamin's avatar
MoNosDirtyGamin
6 years ago
Solved

Crashing every 1 - 2 hours everyday on the ps4 platform since february 2019

Hi,

I have had this issue since the release of apex, in february 2019, I am pretty sick of it tbh, i have tried every single fix in regards to it, i do not have voice to text on, and I still crash. I have tried every single recommendation and this issue persists.

What happens is I start to lag for about 1-2 seconds, then i freeze for another 2 seconds, then i lag a tiny bit more for another second and then i blue screen. 

I have been crashing every single day since the release of this game, the only work-around I have found is that if I restart my application before the 40minute - 1 hour mark, I will be able to play, or I crash. I have been doing this multiple times a day, say roughly 20 times a day, since february 2019. It is now march 2020, please can someone give me a resolution to this issue? or at least look into my account or any type of crash logs if there are any available?

I would be fine with still restarting my application every 40 minutes to 1 hour, but sometimes I still crash in the second game, before the 40 minutes have elapsed. 

The error code I am getting is ce-34878-0.

I have tried every fix available out there for that issue, it does not make a difference, I crash regardless, and I know many other ps4 players do too. 

The only thing that I can see that could possibly make a difference would be my field of view, by default it is 70, but I have it at 96. Would this be the reason for me crashing? 

I do no thave voice to text on, or any of the other stuff, I have tried reinstalling the game multiple times, I have reinitialised my ps4. The problem still persists.

Is there anything else I can do or do I just have to suffer until I get sick of it once and for all and decide to stop playing?

P.s this issue does not happen on any other game, just apex, platform is ps4. I have played apex on pc too, and I do not seem to crash on pc. 

  • MoNosDirtyGamin's avatar
    MoNosDirtyGamin
    6 years ago

    @Reivax20zI feel your pain bro, Making a brand new account DOES indeed fix this.

    Try both of these, but start with the aforementioned one please, it will be a pain, but it will be worth it, and hopefully it removes the crashing error for you like it has for me.

    1. BACK UP YOUR SAVED DATA FROM YOUR GAME TO YOUR CLOUD (IMPORTANT)
    2. Delete your saved data (FOR APEX ONLY) from your hard drive ONLY, and NOT YOUR CLOUD
    3. Make a new account, and try to play the game, use the same settings as you have on your main account, sensitivity, video settings etc

    After doing that you should not crash, but by the rare occasion that you ARE, do the following

    1. Reinitialise your ps4.
    2. BACK UP YOUR SAVED DATA FROM YOUR GAME TO YOUR CLOUD (IMPORTANT)
    3. Delete your saved data from your hard drive (FOR APEX ONLY), and NOT YOUR CLOUD
    4. Make a new account, and try to play the game, use the same settings as you have on your main account, sensitivity, video settings etc


    After doing this my second account with only 1 friend, does NOT CRASH.
    Also, I am not sure if this helps or reduces the impact of a crash or not but, please make sure in the settings you have "Usage Sharing" enabled so the devs get the crash logs.

    IF NOTHING WORKS, REDUCE THE AMOUNT OF FRIENDS ADDED UNTIL YOU STOP CRASHING. 

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  • sweetnpsycho666's avatar
    sweetnpsycho666
    6 years ago
    @ilJack1108 I'm not too far from the same boat except I will not restart from scratch. I love what respawn's founders have created all the way back to the original when they were still working with activision before respawn. It kills me their amazing game gets less support from EA than every other failure EA has created on their own
  • ilJack1108's avatar
    ilJack1108
    6 years ago
    @sweetnpsycho666 I got tired. I do not tolerate the fact that nobody can find a solution. I do not tolerate the fact that the only assistance that is offered is "try to delete friends, MAYBE it works". But how can you ??? people spend their money on their * titles, buying skins, discs and packages. It is a scandal that not even the developers can help us. It is a scandal that community workers are washing their hands. It's a scandal that they think only of advertising new skins just to earn it! I really hope my friends change their minds, so we can play along with some other titles produced by a serious industry. EA and Respawn or whoever is behind it, let me down. Open your eyes folks
  • EzyHawk's avatar
    EzyHawk
    Hero
    6 years ago
    @sweetnpsycho666
    What you could try is to factory reset your PS4. Note that this will remove all local saves and all games/software installed.
    Now i can't ensure you that this will help/work. But if nothing else has helpt, and you have not tried this, Then what do you have to lose except time installing all games again.
  • sweetnpsycho666's avatar
    sweetnpsycho666
    6 years ago
    @EzyHawk I've done the factory reset as well without resolution. I contacted EA help again and am now awaiting one of their specialists to look into the files I sent.
  • ilJack1108's avatar
    ilJack1108
    6 years ago
    I bought a new hard disk on amazon, as soon as it arrives I try to change it to see if that was a possible problem. If you wait for support from EA / Respawn you die of old age ... I will write here if I solve the problem, but I don't think that will be the solution
  • ilJack1108's avatar
    ilJack1108
    6 years ago

    even with the new hard drive same problem.I literally did EVERYTHING you can find on the internet to solve this * problem. I have asked for help in 200 different forums all over the world, finding many people who are in my same situation, and the fact that EA / Respawn does not provide assistance with the problem is simply a shame. I feel ashamed to have spent money buying EA branded games and I am ashamed to have done everything to solve the problem on my own, also spending money on a free game! you don't deserve all this audience. you only think about throwing out new games / expansions / skins and * like that, but you don't listen to the community, you don't listen to people who can't play because of the bugs that you are unable to fix. compliments. I hope your servers (which also give problems) will soon be empty!

    @EA_Kent  

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