Delay in game
Hello. I faced such a problem when playing Apex, after connecting to the match I periodically get into the game where I have a ping(delay) of 500+, it does not fall, does not decompose, but when i l...
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done UO Trace twise giving screenshot and notepad
EA_Aljo
Community Manager
Community ManagerI'm seeing packet loss and very high worst ping times well before you reach our test server. The connection to your router looks fine. That's normally an indication that there is an issue with your ISP. What country are you in and do you use a wired or wireless connection?
- @EA_Aljo I am from Ukraine, wired conection to router.
@EA_Aljo wrote:I'm seeing packet loss and very high worst ping times well before you reach our test server. The connection to your router looks fine. That's normally an indication that there is an issue with your ISP. What country are you in and do you use a wired or wireless connection?
Why is there an issue with his isp i don t understand?! can you explain ?
Like we all have different isps and we all are in different countires but we all have same problem and that is the connection to ea servers! how is that an isp problem and not a ea servers problem ?! There are literally thousands of post here reporting connection problem!
I am from Ukraine, wired conection to router.
- EA_Aljo
It looks like an ISP issue because the high pings and packet loss are occurring before our test server and the connection to the router is fine.
@EA_Aljo wrote:It looks like an ISP issue because the high pings and packet loss are occurring before our test server and the connection to the router is fine.
Then why i have packet loss and high ping IN GAME with A+ grade connection while the DATA CENTER screen says 14ms ping 0 packet loss?!
my ISP have some problems with ddos attack last month, now they fixed it. dont know may be problem appeared after they fixed it
- EA_Aljo
It's possible that could be the issue. Have you tried alternate DNS settings? If not, try the instructions here. Let me know if that helps or not.Invest in better infrastructure and stop pretending "everything is looking good on our side" there are thousand of comments/post here with people having connection problem!
There is packetloss on all of EA's IP range... the ones that say "100%" prior to that are not legitimate packetloss, obviously. The ping also looks to go up when it hits EA's ip range or maybe 1 hop before it?
- EA_Aljo
Having the ping go up on the last couple of hops is normally an indicator of distance. The ping gets higher as your data travels farther. This is normal. When the hops closer to the origin have packet loss and high ping times, this is normally an indication that there's an issue with your ISP.
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