Forum Discussion

BlothHoondr4's avatar
BlothHoondr4
6 years ago

DXGI DEVICE REMOVED & HUNG Errors

The game crashes with an error ‘DXGI_ERROR_DEVICE_HUNG I have clean installed the Nvidia driver and I have the latest version of the driver. I clean installed the Game Ready driver earlier and the cr...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @BlothHoondr4. 


When you have a chance could you grab a DxDiag and post it here? For more info on how to pull one up check out the EA Help website. 

Once you have the file please attach it to this thread. Thanks!

/Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @BlothHoondr4 

    Thanks, I appreciate it!

    When you have the chance can you open up the NVIDIA control panel on your PC and check out your power options there? I've seen cases where having the power settings set too low there can cause some weird issues. 

    Let me know if that makes any difference at all. 

    /Kent

    • BlothHoondr4's avatar
      BlothHoondr4
      5 years ago

      Thank you for the update. I have selected to prefer maximum performance under power management, would that do the trick?

      https://bit.ly/3cfVOWH

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @BlothHoondr4 

        Was it already set to prefer maximum performance, or did you just now update it to that setting? 

        /Kent

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,013 PostsLatest Activity: 23 minutes ago