Forum Discussion

6 years ago

DXGI DEVICE REMOVED & HUNG Errors

The game crashes with an error ‘DXGI_ERROR_DEVICE_HUNG I have clean installed the Nvidia driver and I have the latest version of the driver. I clean installed the Game Ready driver earlier and the cr...

BlothHoondr4

6 years ago

Thank you for the update. I have selected to prefer maximum performance under power management, would that do the trick?

https://bit.ly/3cfVOWH

EA_Kent

Community Manager

6 years ago

@BlothHoondr4

Was it already set to prefer maximum performance, or did you just now update it to that setting?

/Kent

BlothHoondr4
6 years ago
I just updated it now.
BlothHoondr4
6 years ago
Just a little update, with these setting, I encountered the error DXGI_ERROR_DEVICE_REMOVED moments after I joined the first game.
So these can't be it.
BlothHoondr4
6 years ago
Attached here is the lastest dxdiag log. The problem persists. Can you please help?
DxDiag.txt115 KB
- EA_Kent
  Community Manager
  6 years ago
  @BlothHoondr4
  
  Thanks for following up!
  
  Would it be possible to try rolling back to an earlier driver to see if that makes any difference at all? These errors should have been fixed with a new driver earlier this year, but I'm wondering if it's started happening again on more recent drivers.
  
  Let me know if installing a previous driver has any impact.
  
  /Kent
  - BennSauna
    6 years ago
    The weird thing is that these errors were occurring on RTX cards before and are now happening on GTX cards. I’m temporarily reduced to a gaming laptop with “only” a GTX1060 and getting these errors. OP has a 1660Ti, neither of which are RTX cards. I’m running the latest nvidia drivers.