DXGI Error Device Hung & Rest
Operating System- Windows 11 Home / Version 21H2 CPU- AMD Ryzen 7 5800X 8-Core Processor (8X 3.8GHz/32MB L3 Cache) GPU- NVIDIA GeForce RTX 3070 Ti 8GB GDDR6X / Driver Version 511.79 Memory- 16GB [...
Forum Discussion
EA_Darko
Community Manager
Community ManagerThe error you are seeing is one relating to your GPU @Carma1115, the best thing to do is a clean install of your GPU drivers.
You also need to ensure that you:
- Turn on vsync
- Perform a clean boot before attemting to play the game
- Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load
- Set all in game graphics settings to low in order to reduce the stress on your GPU.
- Set the high performance preset in your GPU control panel, as opposed to the high quality preset.
- Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA Precision or MSI Afterburner etc.
Darko
All of the solutions you listed have been tried and listed above. I wanted to be mindful and just tried it again by doing another clean install of my GPU driver, a clean boot, gpu & cpu were at stock speeds, and set everything to low. With all that done I still crashed withing 20 minutes of playing the game
At this point I don't think it can even be fixed if everything doesn't reduce or completely stop the crashes. If you or anyone else think they have a solution that wasn't listed here on both replies please let me know- EA_Darko
In that case @Carma1115 I'd recommend reaching out to your GPU manufacturer to see what they can recommend.
This is an issue related to the GPU and as such, they would be better positioned to assist, a clean install of your OS could help.
DarkoAfter working with Nvidia for the past 2 weeks and more to come, I have yet to find a solution to these crashes.
- First tried Debug Mode in the Nvidia Control Panel, which did nothing
- Reinstall my graphics card in same then a different PCI-E x16 slot and
- Also check if the PCI-E x16 slot was damaged, no damage
- Clean Install of GPU Driver
- Uninstalled all gpu driver related files using DDU > Download latest driver from the Nvidia website > Clicked "Clean Installation" when installing driver
- I left everything as default settings and it immediately went back to crashing on my first game.
- Checking for stability with
- 1 hour stress/stability test each with Unigine Heaven, Nvidia's Suggested Software , and FurMark looking to crash my graphics card to figure out what could be causing the crashes
- Watched for any irregularity when testing, i.e. high temp, irregular jumping clock speeds, power consumption, and even unsteady memory clock speeds.
- But my graphics card survived every single test with amazing benchmarks and results for each software used.
- I oddly asked and then tired under clocking my graphics card
- I went as far as -225 MHz to completely stop the maximum boost clock speed of 2010 MHz to its base boost clock speed of 1785 MHz, and as expected it did nothing
- Based on this we can say my graphics card isn't the issue, so we went on to basic game troubleshooting
- Firstly reinstalled Apex Legends
- Changing all the in-game settings and control panel settings to low/high performance
- Run Apex as an administrator
- Lastly I separately decided to try everything that I have already tried and mentioned in the very first post. You probably guessed it, I still crash with all that done
From all that and still waiting on a new response from Nvidia, I am absolutely frustrated and stumped. It's been almost 4 months of troubleshooting and I have yet to figure out how to resolve these crashes. Is there anything else you, EA help, dev, or anyone else can suggest that was not already mentioned?
(edit) Added a DxDiag report that I did today
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