Forum Discussion

Izueno's avatar
Izueno
2 years ago
Solved

Ea deleted my account

So i dont know where to begin but I recently wanted to get back into apex I havent played since February 26th 2024 and I had my steam and xbox account linked together I went to login onto the account...
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @Izueno,

    Your progress is stored at the EA Account level, not on individual platforms like Xbox, Steam, etc.

    If your platforms have been linked to a new EA Account, you wouldn't have any progress as a result. We'd need to try locating whichever account they were linked to previously and re-link them there instead.

    It sounds like the support team had located an old account they think may be the original, but it would be worth checking any other emails or accounts you may have used in the past as well.

    To try regaining access to any particular account however, you'll need to continue working with the support team as we cannot make any changes to your accounts here on the forums. 

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @Izueno,

Your progress is stored at the EA Account level, not on individual platforms like Xbox, Steam, etc.

If your platforms have been linked to a new EA Account, you wouldn't have any progress as a result. We'd need to try locating whichever account they were linked to previously and re-link them there instead.

It sounds like the support team had located an old account they think may be the original, but it would be worth checking any other emails or accounts you may have used in the past as well.

To try regaining access to any particular account however, you'll need to continue working with the support team as we cannot make any changes to your accounts here on the forums. 

Izueno's avatar
Izueno
2 years ago

like why is my account even unlinked from anything in the first place THAT IS THE MAJOR QUESTION 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Izueno 

    We wouldn't be able to see or discuss details of what took place on your account here via the forums, sorry. You'll need to speak with support about that.

    In some cases this type of thing would pop up either if an account's been disabled for inactivity and the wrong account is used to sign back in, or if someone else gained access to the account and changed the login details.

    It would be worth going through these security steps if you feel someone else may have gained access to the account, but only our support team would be able to clarify those details or make any changes to the account itself.

    • Izueno's avatar
      Izueno
      2 years ago

      it really shouldnt be this hard you guys hurt my head not gonna lie 

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