Forum Discussion

6 years ago

Solved

EAC Error code 10022

I recently bought the bloodhound and lifeline editions from GameStop and redeemed the codes in Origin. After I did that and tried to open the game, I get a Launch Error 10022 (unexpected error. (0xC0...

EA_Kent
6 years ago
Hi @TheMadPatter73,

What happens if you start up your PC in a Clean Boot before you launch Apex Legends? If there's something else running on your PC that's causing issues with Easy Anti-Cheat that may help to get around the error.

You can find more info on how to set up a Clean Boot over at the EA Help website. Let me know how that goes once you've had the chance to give it a shot. Thanks!

/Kent

MerkyDNB

6 years ago

hello, im having the same issue as him, here is my report

DxDiag.txt114 KB

EA_Kent

Community Manager

6 years ago

Hi @CitZ_72,

It looks like you attached an MSINFO rather than a DxDiag. I removed this attachment just because this file contains some information that we wouldn't want to be posted publicly. The article that I linked in my previous post should have steps on how to get a DxDiag file rather than an MSINFO. The DxDiag file doesn't have the same information that we shouldn't have publicly visible.

@MerkyDNB

I appreciate you sharing this!

Are you currently running any sort of RGB management software on your PC? If so, can you try disabling that to test and see if that makes any difference at all? We've seen some cases where EAC runs into issues with this type of software, so I am curious if this might be what's happening in this case as well.

/Kent