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Hello everyone, I have been making some efforts to resolve this but it seems the ToS team has not made any efforts to assist me. So far I have created a few more accounts so that I can play and gather system info as proof that I am not actually cheating; however when I present that proof to them I get the same templatized email responses back.
Using a Windows program called Proc Monitor, a Microsoft software that monitors and logs all active processes in the system in real time, I was able to gather data for 3 separate play sessions that ended in a ban. Unfortunately the file size for the monitor is too large to be uploaded to the support ticket so I uploaded it to my personal Google Drive and shared the link to the folder in the ticket.
Since the ToS team is refusing to tell me which exact program is the culprit in my bans, I believed that these Proc Mon files would help them to tell me what is triggering EAC to ban me. However after submitting the ticket I have seen no evidence that the ToS team attempted to open the files I provided since their response to me was the same template as always..."we investigated your case and determined that we made the correct decision..." Which is only possible if they did not make an effort to answer the ticket issue that was submitted.
I understand that this forum is not a place to work with the ToS team but I have seen no assistance from the ToS team to actually fix the issue that is happening here.
@EA_David I see that you have been present in some other discussions about this topic in the forums; can you speak to what I am talking about here?
Same problem here...
I have experienced a total lack of cooperation from their side, where I just want to get to the bottom of this.
I have also raised a ticket directly at EAC, maybe they can shed some light?
I found two similar cases of people that - like me - used MSI Afterburner to log their FPS count.
But that is about the furthest I managed to get at this point.
Other than that, I only have a few games/launchers and Discord installed.
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