Forum Discussion

UmiOcha's avatar
UmiOcha
5 years ago

Engine Error 0x887A0005 - DXGI_ERROR_DEVICE_REMOVED

This seem pretty common crash for Apex Legend since the game launch on first day and I still have this problem any possible fixes now since its been almost 2 years now and I still have this stupid p...
UmiOcha's avatar
UmiOcha
5 years ago

Did all of that too

doesn't work

I even tried reinstall the Windows as last resort, but doesn't help at all.

  • Konform103's avatar
    Konform103
    5 years ago
    @UmiOcha some things i found on the web that might help:
    -disable ultra low latency mode in nvidia control panel
    -set physics engine to either cpu or gpu (see whats best) instead of auto

    what i think u should try:
    -acer support for ur laptop gives the driver 382.48
    https://global-download.acer.com/GDFiles/Driver/VGA/VGA_nVidia_22.21.13.8248_W10x64_A.zip?acerid=636359448149756454&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR%20G3-572&OS=ALL&LC=en&BC=ACER&SC=AAP_9
    try it with a clean install (nvidia->custom install->clean install)

    things to try:
    -play at a lower resolution not to choke gpu
    -try to underclock the gpu
    -see if you are running latest bios of the predator laptop
    -run a heaven benchmark and see if the error occurs at any time
    • UmiOcha's avatar
      UmiOcha
      5 years ago

      -there is no ultra low latency in m nvidia control panel so i think it doesn't support

      -phyx to either cpu , gpu or auto doesn't work

      -tried use the driver 382.48 that acer give me but the game is shuttering from time to time and it's killing my eyes after playing for 5mins, so i gave up and update back to 442.50

      -tried to lower as much as i can 1280*720 but still doesn't work (lower than this will hurt my eyes instead) , i even tried to change FoV to lowest and highest and result still the same

      -did underclock , doesn't work

      -it's lastest bios coz there is no update since 2017

      • Konform103's avatar
        Konform103
        5 years ago
        @UmiOcha I'm looking at the file dxsupport.cfg in apex legends folder which is not to be edited (it says so).. i found my 1050 ti's vendor id and device id there..
        in your case your dxdiag shows for your 1060:
        Vendor ID: 0x10DE
        Device ID: 0x1C20
        while the file says the correct vendor id there are 3 1060 entries listed and not of them mention your device id 0x1C20..

        I'm really not an expert in this subject but i'm wondering why this is and if it has anything to do with the direct x error..

        it somehow relates to gpu level setting 1-3 and i notice the more high end card receive a 3 value and the low budget like 1050 a 1 value..

        i dont know what this all means but it is interesting

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,899 PostsLatest Activity: 27 days ago