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CharHort420's avatar
CharHort420
7 years ago

ENGINE ERROR 0x887A0007-DXGI_ERROR_DEVICE_RESET

I am getting this error EVERY time I start thr game and have to try and  force close it thru the task manager. Yet this does not work 85% of the time and i have to a hard restart of my PC. This start...
CharHort420's avatar
CharHort420
7 years ago

Gtx890 Asus ROG laptop. Intel i7 4780 (not 100% on the 4780 part). 16 gig ram 1 tb hd (non-ssd). Pulling gpu not possible.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @CharHort420 

    Check to see if you have the latest Windows update. Search "Windows Updates" in the desktop search bar to check for pending updates.

    Do you have the GeForce Experience so you can download the latest video card driver? They come out quite frequently and can be easily outdated if it's not something you check for month to month.

    GeForce Experience

    https://www.nvidia.com/en-us/geforce/geforce-experience/

    • CharHort420's avatar
      CharHort420
      7 years ago
      wow!!! These are basic things every gamer does. I am not a child who's toy broke. How about a real answer.
      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        7 years ago

        @CharHort420 

        We're not able to gauge the level of tech expertise off a forum profile name, so basic technical troubleshooting is a great starting point before diving into more advanced steps. Can you let me know of the following:

        1. Are you able to upload a DxDiag to this forum using these steps.
        2. Have you tried rolling back your video card driver and reinstalled the latest one?
        3. Is debug mode turned on in the Nvidia Control Panel?
        4. Are you able to play the game without any other overlays or programs running which could be conflicting with Origin? A clean boot can help identify which program is causing it as you'll launch the game after a PC reboot with all programs temporarily disabled.
        5. Try disabling Origin In-Game from your Origin client's application settings.
        6. Have you tried reinstalling the game?
        7. Are you overclocking your PC?
        8. Have you taken a look at the Community Crashing Troubleshooting guide?

        Hope that helps. Keep us updated.

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