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isollation's avatar
isollation
5 years ago
Solved

ERROR DXGI DRIVER INTERNAL ERROR NOT FIXED

Can't play apex legends on either steam or origin. error 0x887A0020 "DXGI ERROR DRIVER INTERNAL ERROR the driver encountered a problem and was put into the device removed state" is there a possible w...
  • AvengerRanger's avatar
    AvengerRanger
    5 years ago

    Hi @isollation ,

    The error you are seeing is one relating to your drivers, the best thing to do is a clean install of your drivers. 

    You also need to ensure that you:

    • Turn on vsync
    • Perform a clean bootbefore attemting to play the game
    • Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load
    • Set all in game graphics settings to low in order to reduce the stress on your GPU.
    • Set the high performance preset in your GPU control panel, as opposed to the high quality preset.
    • Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA Precision or MSI Afterburner etc.

    + Have you tried deleting all your AMD driver files using DDU ( http://www.guru3d.com/files-details/display-driver-uninstaller-download.html )

    followed by a reboot and then installing the newest drivers?

    Cheers

AvengerRanger's avatar
AvengerRanger
Seasoned Veteran
5 years ago

Hi @isollation ,

The error you are seeing is one relating to your drivers, the best thing to do is a clean install of your drivers. 

You also need to ensure that you:

  • Turn on vsync
  • Perform a clean bootbefore attemting to play the game
  • Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load
  • Set all in game graphics settings to low in order to reduce the stress on your GPU.
  • Set the high performance preset in your GPU control panel, as opposed to the high quality preset.
  • Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA Precision or MSI Afterburner etc.

+ Have you tried deleting all your AMD driver files using DDU ( http://www.guru3d.com/files-details/display-driver-uninstaller-download.html )

followed by a reboot and then installing the newest drivers?

Cheers

  • isollation's avatar
    isollation
    5 years ago

    i can't even get in game how will i be able to set the graphics settings to low? ive tried the clean install for the gpu drivers ive never tweaked my laptop settings with msi afterburner and i already turn vsync on yet it still not working. im re-installing clean drivers again and i'll see

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