Forum Discussion

Boogsan's avatar
Boogsan
2 years ago
Solved

false ban

A lot of people recently have been getting falsely banned, A player I know well who has been playing since the start got banned last week and now myself? Ive also seen a decent amount of people from ...
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    @Boogsan 

    You're very welcome. If you have any other issues, please reach out again. Good luck!

Boogsan's avatar
Boogsan
2 years ago

I got unbanned!!! it was due to some sort of security purposes, apparently someone had access to the account so it was for safety measures. I am so relieved, thank you :D 

Skilet-jo2's avatar
Skilet-jo2
2 years ago

How many days did it take for the ea support to answer you I opened a case two days ago and here I am still waiting 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Skilet-jo2 

    What does the status of your case say? Disputes can take a few days to get a response to.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @Skilet-jo2 

        That means your case is awaiting review. ToS will perform their investigation as soon as possible and email you with the results.

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