I CANNOT LOAD INTO OR SEE ANYTHING IN THE GAME MENU

Hello since the beginning of this season for some reason I cannot load into a game and I am stuck in the launch menu I cannot see my apex coins I can’t see my legends or the pass or anything at the top selection I’ve tried everything possible like deleting the game, restarting my console, deleting my save files, even on another account I tried and still I have the same problem please help I’ve been at this for 3 weeks