Forum Discussion

4 years ago

Solved

freezing apex legends

https://www.youtube.com/watch?v=bWzFY1Ppzyg I genuinely enjoy playing Apex Legends, and I've been playing it since its release. However, after countless hours of searching and watching YouTube vi...

EA_Kent
4 years ago
Hi @abzolv,

I saw a similar report recently where disabling audio enhancements in Windows actually helped stop this from happening. Would you mind giving that a try to see if it makes a difference for you? You can disable enhancements using the steps below:

1. Open the Windows Control Panel

2. Click Hardware and Sound

3. Click Sound to open the Sound Properties window

4. Right-click your default sound device (it will have a green check mark)

5. Click Properties

6. Click the Enhancements tab

7. Check the box that says Disable all enhancements

8. Click Apply, then click OK

Try running Apex Legends again after that. Let me know if you're still seeing any freezing or stuttering afterward. Thanks!

EA_Kent

Community Manager

4 years ago

Hi @abzolv,

I saw a similar report recently where disabling audio enhancements in Windows actually helped stop this from happening. Would you mind giving that a try to see if it makes a difference for you? You can disable enhancements using the steps below:

1. Open the Windows Control Panel

2. Click Hardware and Sound

3. Click Sound to open the Sound Properties window

4. Right-click your default sound device (it will have a green check mark)

5. Click Properties

6. Click the Enhancements tab

7. Check the box that says Disable all enhancements

8. Click Apply, then click OK

Try running Apex Legends again after that. Let me know if you're still seeing any freezing or stuttering afterward. Thanks!

abzolv
4 years ago
Just tried it, took a game before it started up freezing again.
- EA_Kent
  Community Manager
  4 years ago
  Hey @abzolv,
  
  Thanks for giving it a shot.
  
  Would you mind sharing a DxDiag when you've got the chance? You can find more info on how to pull one up at the EA Help website. Once you have the text file please attach it to this thread. Thanks again.
  - abzolv
    4 years ago
    Here's my dxdiag text file
    DxDiag.txt99 KB
6Iock6a6y
4 years ago
@EA_Kent My games been randomly freezing and unfreezing, and also having very high packet loss since the monsters within event, I've done everything I could do, so I think it might be server sided. I go into more detail on both of my post. Anything else that I can try to do?
- EA_Kent
  Community Manager
  4 years ago
  Thank you for the updates!
  
  Looking at the DxDiag you attached I noticed a few Windows processes in the error logs. Have you tried running the Windows System File Checker to see if that helps? If there are any issues with corrupted Windows files that might help with this.
  
  For more info on how to run the tool check out the Microsoft Support website. Let me know if you're still having any issues after that. Thanks!
  - abzolv
    4 years ago
    I ran the windows file checker and it still hasn't fixed itself. Huge disadvantage when playing and very unenjoyable.