Forum Discussion

Seasoned Newcomer

10 months ago

Solved

HELP I CANT CREATE A CASE

im trying to dispute a ban cause my account got hacked but it says some message they they will contact me soon but no case is created i cant do anything i tried everything i need help

Asmodeus566
10 months ago
yuto0814

Have you done this first: Recover and secure both your gamming account and associated E-mail account to include changing password and enabling 2FA?

If not you need to do that before attempting to have the ban lifted. If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

After your gaming account and associated E-mail account have been recovered and properly secured you can the submit a ban appeal. If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

Contacting EA help https://help.ea.com/help/faq/using-ea-help

Asmodeus566

Hero+

10 months ago

yuto0814

then in that case I would wait for a reply. Do not create more cases as this will start the process over and block up the system. Please note that it can take up to 10 days or so for a reply.

xDolffy

Newcomer

9 months ago

The problem is NO CASE is being made after getting to that screen. Normally it gives you a case # and when it does not show a case # it does not matter how many days you wait, no case is actually made. Its glitched on every browser, every computer only on this account and not on other accounts. It does not make any sense.