HELP I CANT CREATE A CASE
Have you done this first: Recover and secure both your gamming account and associated E-mail account to include changing password and enabling 2FA?
If not you need to do that before attempting to have the ban lifted. If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/
After your gaming account and associated E-mail account have been recovered and properly secured you can the submit a ban appeal. If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/
Contacting EA help https://help.ea.com/help/faq/using-ea-help
